I bought my tickets but haven't received anything yet?

Thank you for being green! Your e-ticket will be emailed to you closer to the event. You will also receive important information to help make your Carols experience as enjoyable as possible including a map and transport tips.

Can I just turn up on the day?

Yes! This year, The Festive Lawn is a huge, free and non-ticketed area where you can enjoy the show. Bring your picnic along or enjoy the many food options available, and get in early to secure your spot. The pre-show entertainment and action on the ground starts in the afternoon Bring your friends, family and Christmas cheer! Announcements for 2024 to be made soon!

Is there a 'pick up' and 'drop off' point?

There is no 'pick up' point as all surrounding roads are closed at 9pm to allow safe public egress.

There is a designated 'drop off' area located in Hospital Road, entering off Art Gallery Road. The drop off area is to be used by any vehicle that is dropping off patrons attending the event; including taxis, ride sharing services, hire cars and public patrons. The maximum time limit for the vehicles is 1 minute. No vehicles are permitted to park in the zone at any stage.

What should I leave at home?

Patrons are asked to not bring the following items to Woolworths Carols in the Domain:

  • Plastic ground cover
  • Elevated seating and large beach umbrellas
  • Glass products or single use plastic
  • Tent or camping pegs of any sort (metal, plastic or wooden), as they damage underground irrigation and are a hazard to picnickers and footballers using the Domain
  • Sparklers / Fireworks
  • Tents or marquees
  • Pets
  • BBQs
  • Bean bags or inflatable furniture
  • Please note: This is a family event and alcohol is restricted. Only bring small quantities of alcohol according to the safe drinking standards set out by the Department of Health - click here for guidelines. Intoxication will not be permitted.

What if I lose my child or need information at Carols?

There is a Lost Children/Information Booth located on the stage left side of the venue near the main Hospital Road crossing.

This booth is manned by qualified Salvation Army representatives. Both the Salvos staff and roaming security staff will be able to assist with a lost child or general event enquiries. Please assist the Carols Team with lost kids by writing your mobile phone number on their arm. This way we can contact you sooner.

Are there telephones?

If you are looking for a public phone, click here to find out where the closest one is: https://www.telstra.com.au/fin...

Preserving the Gardens

Please respect the beautiful environment of The Royal Botanic Gardens while you are enjoying Carols. We ask that you take your rubbish with you or use the rubbish bins provided when leaving the Gardens.

Who is performing?

Announcements for 2024 will be made later this year! To be the first to know join the Carols Club! Subscribe