FAQs

Thank you for being green! Your e-ticket will be emailed to you closer to the event. You will also receive important information to help make your Carols experience as enjoyable as possible including a map and transport tips.

Yes! This year, The Festive Lawn is a huge, free, and non-ticketed area where you can enjoy the show. Bring your picnic along or enjoy the many food options available at the Festival of Food - A big Christmas food market with Sydney's favourite food vendors. Get in early to secure your spot. The pre-show entertainment and action on the ground start in the afternoon. Bring your friends, family, and Christmas cheer on Saturday, December 20th, at The Domain, Sydney, for Australia's most magical Christmas celebration.

If you prefer convenient reserved seating up closer to the stage, take advantage of the limited reserved seating available to purchase through Ticketbooth. Hurry, seats sell out!

- The famed Diamond Package [ SOLD OUT] – A fully catered experience with premium cushioned seating in a prime viewing position, a bottle of champagne/wine and your own concierge to look after you.

- Premium Reserve Seats: You'll see the stars of song, stage and screen, spectacular fireworks, and epic drone show, Enjoy access to the pop-up boutique 'Sleigh Bar' and delicious food vendors while enjoying the comfort and convenience of your very own reserved beach chair right up the front! Premium Reserve area opens form 2pm

- TinselTown: This prime reserved lawn area is where the Christmas Party's at! Bring your family and friends, a picnic rug, and the festive vibes. Enjoy access to the pop-up boutique 'TonselTown Bar' and delicious food vendors while enjoying the connivence of the reserved up front lawn space. TinselTown opens form 1pm.

GET YOUR TICKETS HERE

There is no 'pick up' point as all surrounding roads are closed at 9pm to allow safe public egress.

There is a designated 'drop off' area located in Hospital Road, entering off Art Gallery Road. The drop off area is to be used by any vehicle that is dropping off patrons attending the event; including taxis, ride sharing services, hire cars and public patrons. The maximum time limit for the vehicles is 1 minute. No vehicles are permitted to park in the zone at any stage.

We encourage you to bring:

• picnic rugs and low to the ground seating
• hat and sunscreen
• free-standing small shade structures (no pegging into the ground allowed). Please note all shade structures must be dismantled prior to the event broadcast beginning to give all patrons around you a clear view of the Show
• something warm just in case it gets chilly when the sun goes down
• plenty of Christmas cheer!

Patrons are asked to not bring the following items to the Domain:

• Plastic ground cover
• Elevated seating and large beach umbrellas
• Glass products or single use plastic
• Tent or camping pegs of any sort (metal, plastic or wooden), as they damage underground irrigation and are a hazard to picnickers and footballers using the Domain
• Sparklers / Fireworks
• Tents or marquees
• Pets
• BBQs
• Bean bags or inflatable furniture
• Please note: This is a family event and alcohol is restricted. Only bring small quantities of alcohol according to the safe drinking standards set out by the Department of Health - click here for guidelines. Intoxication will not be permitted.

There are limited reserved limited mobility seats available in the reserved seating area. There is also a Priority Access general admission lawn available. Tickets to this lawn are free but capacity is limited. To book your ticket and for any enquiries please go to Ticketbooth.

Please respect the beautiful environment of The Royal Botanic Gardens while you are enjoying Carols. We ask that you take your rubbish with you or use the rubbish bins provided when leaving the Gardens.

Check out the current list of performers here Performers 2025

To be the first to know all the latest news, behind the scenes and updates join the Carols Club! Subscribe